Contact technical support

Technical support is available by contacting us via the support link at If you need phone support, please be sure to include your contact telephone number where you submit your support ticket. If you are seeking technical advice it will assist if you can provide the following information:

  1. The Version of Windows that you are using;

  2. The Version of Recover My Photos that you are using (please use the latest version available for download from;

  3. A description of the circumstances under which the files were lost or deleted.

  4. A description of the attempts you have already made to recover files and the result of those attempts. Please attach relevant sample files to your email.